Keva Terms & Conditions

Brand: Keva (“Keva”, “we”, “us”)
Company: Navora Life Pvt Ltd, India (“Company”)
Website: https://keva.life
Effective Date: 15/12/2025
Last Updated: 15/12/2025
Support Email: operations@keva.life
WhatsApp Support: +91 96333 55668

These Terms & Conditions (“Terms”) govern your access to and use of Keva’s website, mobile application (current or future), and services including meal subscriptions, nutritionist support, progress tracking, and customer support (collectively, the “Services”). By using the Services or purchasing a subscription, you agree to these Terms.

TLDR

  • Who you’re buying from: Keva is operated by Navora Life Pvt Ltd (India).


  • What Keva is: Nutrition education + meal delivery + daily nutritionist check-ins; not medical care.


  • Billing cycle: “Monthly” means 24 service days per billing cycle.


  • Plans & pricing (per meal): Starter ₹400 (24 meals), Core ₹385 (48 meals), Transform ₹365 (72 meals); delivery + check-ins included unless stated otherwise.


  • Cut-off rule (strict): Pauses/cancellations must be informed by 8:00 PM IST the previous day via WhatsApp (+91 96333 55668), the official WhatsApp group, or operations@keva.life.


  • Pause limit: Max 7 pause days per 24-service-day cycle; a pause day pauses all meals scheduled that day; paused meals move forward and may extend the end date.


  • Final sale + cancellation refund: Subscriptions are final; if you cancel after start, refund = 50% of the value of undelivered meals (undelivered meals × plan per-meal price).


  • If you’re unhappy: Tell us within 24 hours of delivery; we may offer replacements/credits to better fit your taste and goals.


  • Allergen notice: Meals are prepared in a kitchen that handles allergens (nuts, dairy, gluten, etc.); cross-contact risk exists and we can’t guarantee allergen-free meals.


  • Delivery responsibility: You must be available to receive delivery; failed deliveries due to your unavailability/incorrect details may not be replaced.


  • Support & grievance: operations@keva.life | WhatsApp +91 96333 55668 | Grievance Officer: Amey Akshay Acharya (amey@keva.life).


1) Eligibility and acceptance

  1. You must be 18 years or older to use Keva.

  2. You confirm that the information you provide to Keva is accurate and updated.

  3. If you do not agree to these Terms, do not use the Services or purchase a subscription.

2) Nature of the service (important)

  1. Keva provides nutrition education, meal planning support, and meal delivery.

  2. Keva is not a medical provider and does not diagnose, treat, cure, or prevent disease.

  3. If you have a medical emergency, contact local emergency services immediately and do not rely on Keva for emergency care.

3) Account, communications, and support

  1. You may need to verify your identity (e.g., OTP) to use certain Services.

  2. You are responsible for maintaining the confidentiality of your account access and for all activity linked to your account.

  3. Keva may contact you via WhatsApp, phone, SMS, or email for service communications such as onboarding, meal delivery updates, schedule coordination, and support.

4) Privacy and data handling

  1. Your use of Keva is also governed by the Keva Privacy Policy available on https://keva.life.

  2. Keva does not sell your personal data, including your health/medical data, to any third party as stated in the Privacy Policy.

  3. You acknowledge that WhatsApp is a third-party platform; by communicating with us via WhatsApp, you accept that WhatsApp’s terms and privacy practices may apply.

5) Health information and customer responsibility

  1. Keva personalizes meals and nutrition support based on the information you provide, including allergies, intolerances, conditions, and reports.

  2. You are responsible for notifying Keva if your allergies/intolerances, relevant health conditions, or preferences change.

  3. If you provide incomplete or inaccurate information, Keva is not responsible for outcomes that result from such inaccuracies.

6) Allergies, intolerances, and food safety

Keva meals are prepared in a kitchen that handles common allergens including (but not limited to) nuts, milk/dairy, gluten, soy, eggs, sesame, and seafood.

We endeavour to provide accurate ingredient and allergen-related information where possible; however, because meals are prepared in the same kitchen environment, we cannot guarantee and do not warrant that any meal will be completely free of allergens.

The kitchen is a busy working environment and there is always a risk of cross-contact between ingredients during storage, preparation, cooking, and packaging.

If you have a severe allergy, intolerance, or any medical condition that requires strict allergen avoidance, you should consult a qualified medical professional before subscribing and you should not rely solely on Keva meals as allergen-free food.

You are responsible for informing us of your allergies/intolerances and for checking any allergen information shared by Keva; we may not be able to accommodate all dietary requirements in all cases.

SALE POLICY (Subscriptions, Billing, Pauses, Cancellations, Refunds)

7) Plans, pricing, and billing cycle definition

  1. Keva plans are billed “monthly”, however for operational purposes a monthly billing cycle consists of 24 service days (“Billing Cycle”).

  2. Each plan includes meals per day across the 24 service days as follows:

    • Starter Plan: 1 meal/day × 24 days = 24 meals per Billing Cycle @ ₹400 per meal (₹9,600 per Billing Cycle)

    • Core Plan: 2 meals/day × 24 days = 48 meals per Billing Cycle @ ₹385 per meal (₹18,480 per Billing Cycle)

    • Transform Plan: 3 meals/day × 24 days = 72 meals per Billing Cycle @ ₹365 per meal (₹26,280 per Billing Cycle)

  3. Prices displayed are inclusive of daily nutritionist check-ins and delivery to your location, unless stated otherwise at checkout.

  4. Keva may revise pricing or plan details for future Billing Cycles; changes do not apply retroactively to an already paid Billing Cycle.

8) Payments

  1. Subscriptions are payable in advance unless stated otherwise at checkout.

  2. Payments may be processed through third-party payment gateways; Keva receives transaction confirmation/status.

  3. Taxes, delivery fees (if any), and any applicable platform charges will be shown at checkout.

9) Cut-off time for pauses and cancellations (strict)

All pause or cancellation requests must be submitted by 8:00 PM IST on the day prior to the scheduled service day.

Requests received after the cut-off will apply from the next eligible date. Same-day changes are not guaranteed due to procurement and preparation.

Requests can be submitted via:

  • WhatsApp Support: +91 96333 55668, or
    Your official Keva WhatsApp Group (message in the group), or

  • Email: operations@keva.life

For record-keeping, Keva may request that you confirm the request via WhatsApp direct message or email even if you initially message in the group.

10) Pause policy (maximum 7 pause days per Billing Cycle)

  1. Each Billing Cycle (24 service days) includes up to 7 pause days total.

  2. A “pause day” means a full service day is paused; all meals scheduled for that day under your plan are paused (e.g., Core pauses 2 meals for that day; Transform pauses 3 meals for that day).

  3. Paused meals are not forfeited; they are moved forward and delivered on subsequent eligible service days, which may extend the completion date beyond the calendar month.

  4. Unused pause days expire at the end of the Billing Cycle and do not carry forward.

  5. Pauses are subject to the 8:00 PM prior-day cut-off in Section 9.

11) Cancellations and refunds

A) Final sale rule

Subscription purchases are final except as stated in this section.

B) Customer cancellation refund (50% of undelivered meal value)

  1. If you cancel after your plan has started, you will receive a refund equal to 50% of the value of undelivered meals remaining in your current Billing Cycle, and your subscription will stop from the effective cancellation date.

  2. Undelivered meals are meals included in your paid plan that have not yet been delivered as of the effective cancellation date (including meals moved forward due to pauses but not delivered yet).

  3. Per-meal prices used for refund calculations are the published plan rates:

    • Starter: ₹400 per meal

    • Core: ₹385 per meal

    • Transform: ₹365 per meal

  4. Refund formula:

    • Undelivered Meals Value = (Number of undelivered meals × per-meal price)

    • Refund Amount = 50% × Undelivered Meals Value

  5. Refunds (if applicable) are processed to the original payment method or another method decided by Keva, within a reasonable time.

C) If you are unsatisfied

If you are unsatisfied, we are always here to make you happy with meals that suit your taste and biology. Please contact us within 24 hours of delivery; based on review and operational feasibility, Keva may offer replacements or meal credits.

D) Keva-initiated cancellation

If Keva cancels your subscription for reasons other than force majeure or your breach of these Terms, Keva will refund 100% of the value of undelivered meals remaining in your Billing Cycle.

12) Delivery and serviceability

  1. Delivery schedules and serviceable areas are confirmed during onboarding/checkout and may vary by location.

  2. You are responsible for being available to receive delivery.

  3. If delivery fails due to incorrect address, inability to contact you, or your unavailability, replacement may not be guaranteed and may be chargeable.

13) Quality issues, replacements, and credits

  1. If there is a quality issue, report it within 24 hours of delivery and share order details and photos where possible.

  2. Keva may offer a replacement meal, meal credit, or partial refund depending on verification and feasibility.

  3. Keva’s decision on the appropriate remedy will be final, subject to applicable law.

14) Menu changes and substitutions

  1. Menus may change due to ingredient availability, seasonal variation, or operational constraints.

  2. Keva may provide nutritionally similar substitutions where required.

  3. Preference changes requested after the cut-off may apply from the next eligible day/cycle.

PLATFORM TERMS (Website/App)

15) License and acceptable use

  1. Keva grants you a limited, personal, non-transferable, revocable right to use the website/app for your own use.

  2. You must not scrape, reverse engineer, disrupt, abuse, or misuse the platform or its content.

  3. You must not use Keva content, recipes, or materials for commercial resale without written permission.

16) User content (reports, uploads, messages)

  1. You retain ownership of content you upload or share (reports, messages, photos).

  2. You grant Keva a limited right to store, process, and use such content solely to provide and improve Services, and for customer support and quality assurance.

  3. You confirm you have the right to share any content you provide and that doing so does not violate third-party rights.

17) Intellectual property

All Keva branding, website/app content (excluding your uploads), menus/recipes, and materials are owned by Navora Life Pvt Ltd or its licensors. You may not copy, modify, distribute, or exploit them without written permission.

18) No guaranteed results

  1. Outcomes vary by individual. Keva does not guarantee specific health results.

  2. Guidance is informational and based on the information you provide.

  3. You agree you are using the Services at your own discretion.

19) Disclaimers and limitation of liability

To the maximum extent permitted by law:

  1. Keva is not liable for indirect, incidental, special, or consequential damages.

  2. Keva’s total liability for any claim will not exceed the amount paid by you to Keva in the 30 days prior to the event giving rise to the claim, unless prohibited by law.

  3. Keva is not responsible for delays or failures caused by circumstances beyond reasonable control (including supply disruption, strikes, weather, or government actions).

20) Indemnity

You agree to indemnify and hold harmless Keva/Navora Life Pvt Ltd from claims arising out of your misuse of the Services, violation of these Terms, or infringement of third-party rights.

21) Suspension and termination

  1. Keva may suspend or terminate access if you violate these Terms or misuse the Services.

  2. Termination does not automatically entitle you to a refund except as stated in Section 11.

  3. Keva may retain data as described in the Privacy Policy and as required by applicable law.

22) Governing law and jurisdiction

These Terms are governed by the laws of India. Courts at Kozhikode, Kerala, India shall have exclusive jurisdiction, subject to applicable law.

23) Grievance Officer and contact

Support: operations@keva.life | WhatsApp: +91 96333 55668

Grievance Officer (India)
Amey Akshay Acharya
Email: amey@keva.life
Address:
Navora Life Pvt Ltd.,
65/1428-e, E1, E3, E4, 4th Floor, Kannankandy Mansion,
Nadakavu, Kozhikode, Kozhikode, Kerala, India, 673011

24) Changes to these Terms

We may update these Terms from time to time. The “Last Updated” date reflects the latest version. Continued use after updates means you accept the revised Terms.